From 430742abc4e1e2789eb869fbf9da6de95e3f9bd2 Mon Sep 17 00:00:00 2001
From: ajones5876 <alex.jones@makeusproud.com>
Date: Thu, 26 Jan 2017 16:44:56 +0000
Subject: [PATCH] Created Persona 3: Nicola (The Experienced Early Adopter)
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+Persona3_Dev/CTO_Nicola
+1
+
+Nicola - The Experienced Early Adopter
+
+Experience: 			Very senior / CTO
+Specialisation:		Fullstack, DevOps
+
+
+
+An early adopter of anything and everything sort of type,  who is looking to the future of cloud and container services with genuine excitement. 
+Has worked  with VMware (Dell),  AWS, Google Cloud Platform and everything else under the sun. 
+As comfortable in operations as in development, she is sometimes referred to as a Production Engineer. 
+Though very comfortable around the CLI, she prefers to manage the cloud using UI, as long as it is good - it adds ease and comfort to her work, and she is use to it. 
+Regularly deals with project management,  billing, access and permissions for staff over multiple projects. 
+Oversees a team of 12
+
+Needs:			Be  confident that “this is a good, stable  and
+reliable tool”
+				Confidence in her cloud provider as a company
+				Good, clear and useful UI
+				Build a mental map of an application
+				Clear and easy to understand platform-architecture 
+				Easy permissions and access management
+				Manage billing easily
+
+Wants:			Quick and easy onboarding
+				Easy “house keeping” and admin
+				Clear understanding of costs
+				Being able to see things as a “human”
+ 
+Worries:			Complicated sign up process
+Difficult onboarding for her team members
+Over complicated and unnecessary UI
+Not knowing when something has gone wrong
+Difficulties to take the right actions
+			
+
+We should (Our opportunity): 
+
+Help her gain confidence in the tool and in Joyent
+Allow her to easily build and expand the infrastructure 
+Make RBac as simple and intuitive as possible 
+Help her to onboard and educate her team
+Make sure that her time on the platform feels like time well spent - customer experience and communication
+Give clear indications of running costs
+
+Scenario:
+
+Nicola  spends a lot of time on Joyent and has the website saved in bookmarks, from where normally starts.  Today she needs to ADD a new PROJECT with separate BILLING INFO for an existing Organisation. She pushes the project from  her local machine and sees her 5  SERVICES scale in her selected DATA CENTRE. Once the project is set up,  she adjusts  what METRICS to observe and the parameters / conditions for those.. 
+Finally she ADDS and INVITES PEOPLE to the project. 
+
+Flow: 
+
+Action
+View
+Finds joyent in her bookmarks
+Screenshot of chrome bookmark bar
+Lands on her page
+Landing page on personal “tab” with some projects and organisations prefilled
+Selects “Bi$ Tech” in tabs section to view organisation
+Landing page on organisation “tab” with a list of projects 
+
+(Change labels, text, companies etc)
+Creates a new project
+New Project form (Name, billing card, optionally add people)
+Create a service
+
+
+New Service form (add 1 or many, chose Data Center)
+Service created
+Project page with topology of services
+Selects a single service’s metrics
+Metrics page - default metrics (e.g. CPU,  Memory, Latency) with “add more” CTA displayed
+Adds new metrics
+Metrics Page - has additional metrics on screen
+Wants to add people, allocate rolls and send invites
+Manage People and Teams 
+Create a team
+Manage People and Teams
+Look at newly created project
+Project Landing Page
+
+
+Visuals of journey (screenflow): 
+ 
+Pdf link: 
+TBC
+
+Marvel App link: 
+TBC
+
+
+
+