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class="icon icon-star"></i> Stars <span class="count">–</span> </a> </li> </ul> <hr/> --> <div class="toc"> <ul> <li> <a class="" title="Home" href=""> Home </a> </li> <li> <span class="section">On-Call</span> <ul> <li> <a class="" title="Being On-Call" href="/oncall/being_oncall"> Being On-Call </a> </li> <li> <a class="" title="Alerting Principles" href="/oncall/alerting_principles"> Alerting Principles </a> </li> </ul> </li> <li> <span class="section">Before an Incident</span> <ul> <li> <a class="" title="Severity Levels" href="/before/severity_levels"> Severity Levels </a> </li> <li> <a class="" title="Different Roles" href="/before/different_roles"> Different Roles </a> </li> <li> <a class="" title="Call Etiquette" href="/before/call_etiquette"> Call Etiquette </a> </li> </ul> </li> <li> <span class="section">During an Incident</span> <ul> <li> <a class="" title="During An Incident" href="/during/during_an_incident"> During An Incident </a> </li> <li> <a class="" title="Security Incident" href="/during/security_incident_response"> Security Incident </a> </li> </ul> </li> <li> <span class="section">After an Incident</span> <ul> <li> <a class="" title="Post-Mortem Process" href="/after/post_mortem_process"> Post-Mortem Process </a> </li> <li> <a class="" title="Post-Mortem Template" href="/after/post_mortem_template"> Post-Mortem Template </a> </li> </ul> </li> <li> <span class="section">Training</span> <ul> <li> <a class="" title="Overview" href="/training/overview"> Overview </a> </li> <li> <a class="" title="Incident Commander" href="/training/incident_commander"> Incident Commander </a> </li> <li> <a class="" title="Deputy" href="/training/deputy"> Deputy </a> </li> <li> <a class="" title="Scribe" href="/training/scribe"> Scribe </a> </li> <li> <a class="" title="Subject Matter Expert" href="/training/subject_matter_expert"> Subject Matter Expert </a> </li> <li> <a class="" title="Glossary" href="/training/glossary"> Glossary </a> </li> </ul> </li> <li> <a class="" title="About" href="/about"> About </a> </li> </ul> </div> </div> </div> </nav> </div> <article class="article"> <div class="wrapper"> <h1>Spearhead Systems Incident Response Documentation</h1> <aside class="copyright" role="note"> Copyright © Spearhead Systems, Inc. – Documentation built with <a href="http://www.mkdocs.org" target="_blank">MkDocs</a> using the <a href="http://squidfunk.github.io/mkdocs-material/" target="_blank"> Material </a> theme. </aside> <section id="error"> <h1>Sorry! 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