Created Persona 2: Jorge (The Aware Explorer) (markdown)
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Persona-2:-Jorge-(The-Aware-Explorer).md
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Persona2_Dev_Jorge
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Jorge - The Aware Explorer
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Experience: Mid level
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Specialisation: Fullstack
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UI-”to begin with” developer (onboards using the UI) “of now” - actively tracks new technological trends, and is interested in learning how to use them and, as such has some container experience, though not much. Went from frontend to backend.
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Could easily be the one to bring a new tool to the company he is long-term freelancing for.
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Mainly uses the CLI, but if it proves too much trouble, he will pop back into the UI every now and then.
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Needs: Quick and straightforward setup
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Clear overview of what is going on - mental model of App
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Easily do rollbacks and updates (and take other actions)
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Wants: Be able to easily test new Code
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Be challenged and learn new things
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Worries: Over complicated and unnecessary UI
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Not being able to quickly pick up how to use new tools
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Inconsistent support-documentation and information
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Boring and dull new technologies
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We should (Our opportunity):
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Give contextual, consistent and intelligent education
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Give non-intrusive indications of alternative and easier ways to complete his tasks
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Give clear signs on how to explore further
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Show what happens when trying something new out
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“Open up and unwrap” the tool in stages to keep it interesting
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Scenario:
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Jorge hears about Joyent through word of mouth and decides to check it out. He signs up and plays around with the Educational Dummy Project; decides to try out ROLLBACK
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Flow:
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Action
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View
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Register and Signs Up with an email address and no Two Factor Auth
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Sign Up Process (need to add GitLab)
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Skips billing details
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Sign Up Process
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Adds SSH Key
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Sign Up Process
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Finishes sign up and goes to being logged in
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Individual User Dashboard, with prompts to create Orgs, Projects etc
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(Tweak of organisation dashboard and add demo project feature)
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Opt 1: Creates Own Project
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Opt 2: Takes a walk through of demo project (View Only)
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Chooses Opt 2.
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Default Demo Project page view (topology of services), with all services running healthy
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(Use Wordpress wireframes but change status or services, icons etc)
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Toggles between project service views:
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Topology
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List Services
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List Instances
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Project Landing page in three view options
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(Most components are already there but need to be copied to correct screens and tweaked)
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Reads micro copy that suggests to create a issue with the service
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Clicks “create issue” CTA
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Rollbacks a service (a scenario of why this might be needed is presented using an educational component)
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Select a version, confirm selection
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(Components need to match WordPress example)
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Rollbacks a project
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Is the rollback happening? Did the service rollback? Did the project rollback? Did it help? How have the metrics been effected?
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Project Landing Page with progress taking place, then the metrics from the changed “thing”
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Visuals of journey (screenflow):
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Pdf link:
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https://drive.google.com/drive/folders/0B3yOoMWyvxlAT1JkZE1CLVV2aEE?usp=sharing
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Marvel App link:
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TBC
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