Updated Persona 3: Nicola (The Experienced Early Adopter) (markdown)

Persona-3:-Nicola-(The-Experienced-Early-Adopter).md

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-Persona3_Dev/CTO_Nicola
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+**Persona3_Dev/CTO_Nicola**
 
-Nicola - The Experienced Early Adopter
+1. 1
+
+2. **Nicola**** - The Experienced Early Adopter**
 
 Experience: 			Very senior / CTO
+
 Specialisation:		Fullstack, DevOps
 
-
+cid:CDB3558E-7C01-4335-A5D7-79335995B666@Home
 
 An early adopter of anything and everything sort of type,  who is looking to the future of cloud and container services with genuine excitement. 
+
 Has worked  with VMware (Dell),  AWS, Google Cloud Platform and everything else under the sun. 
+
 As comfortable in operations as in development, she is sometimes referred to as a Production Engineer. 
+
 Though very comfortable around the CLI, she prefers to manage the cloud using UI, as long as it is good - it adds ease and comfort to her work, and she is use to it. 
+
 Regularly deals with project management,  billing, access and permissions for staff over multiple projects. 
+
 Oversees a team of 12
 
-Needs:			Be  confident that “this is a good, stable  and
-reliable tool”
+Needs:			Be  confident that "this is a good, stable  and
+
+reliable tool"
+
 				Confidence in her cloud provider as a company
+
 				Good, clear and useful UI
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 				Build a mental map of an application
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 				Clear and easy to understand platform-architecture 
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 				Easy permissions and access management
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 				Manage billing easily
 
 Wants:			Quick and easy onboarding
-				Easy “house keeping” and admin
+
+				Easy "house keeping" and admin
+
 				Clear understanding of costs
-				Being able to see things as a “human”
+
+				Being able to see things as a "human"
+
  
+
 Worries:			Complicated sign up process
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 Difficult onboarding for her team members
+
 Over complicated and unnecessary UI
+
 Not knowing when something has gone wrong
+
 Difficulties to take the right actions
+
 			
 
 We should (Our opportunity): 
 
-Help her gain confidence in the tool and in Joyent
-Allow her to easily build and expand the infrastructure 
-Make RBac as simple and intuitive as possible 
-Help her to onboard and educate her team
-Make sure that her time on the platform feels like time well spent - customer experience and communication
-Give clear indications of running costs
+* Help her gain confidence in the tool and in Joyent
 
-Scenario:
+* Allow her to easily build and expand the infrastructure 
+
+* Make RBac as simple and intuitive as possible 
+
+* Help her to onboard and educate her team
+
+* Make sure that her time on the platform feels like time well spent - customer experience and communication
+
+* Give clear indications of running costs
+
+**Scenario:**
 
 Nicola  spends a lot of time on Joyent and has the website saved in bookmarks, from where normally starts.  Today she needs to ADD a new PROJECT with separate BILLING INFO for an existing Organisation. She pushes the project from  her local machine and sees her 5  SERVICES scale in her selected DATA CENTRE. Once the project is set up,  she adjusts  what METRICS to observe and the parameters / conditions for those.. 
+
 Finally she ADDS and INVITES PEOPLE to the project. 
 
-Flow: 
+**Flow: **
 
-Action
-View
-Finds joyent in her bookmarks
-Screenshot of chrome bookmark bar
-Lands on her page
-Landing page on personal “tab” with some projects and organisations prefilled
-Selects “Bi$ Tech” in tabs section to view organisation
-Landing page on organisation “tab” with a list of projects 
+<table>
+  <tr>
+    <td>Action</td>
+    <td>View</td>
+  </tr>
+  <tr>
+    <td>Finds joyent in her bookmarks</td>
+    <td>Screenshot of chrome bookmark bar</td>
+  </tr>
+  <tr>
+    <td>Lands on her page</td>
+    <td>Landing page on personal "tab" with some projects and organisations prefilled</td>
+  </tr>
+  <tr>
+    <td>Selects “Bi$ Tech” in tabs section to view organisation</td>
+    <td>Landing page on organisation “tab” with a list of projects 
 
-(Change labels, text, companies etc)
-Creates a new project
-New Project form (Name, billing card, optionally add people)
-Create a service
+(Change labels, text, companies etc)</td>
+  </tr>
+  <tr>
+    <td>Creates a new project</td>
+    <td>New Project form (Name, billing card, optionally add people)</td>
+  </tr>
+  <tr>
+    <td>Create a service
+</td>
+    <td>New Service form (add 1 or many, chose Data Center)</td>
+  </tr>
+  <tr>
+    <td>Service created</td>
+    <td>Project page with topology of services</td>
+  </tr>
+  <tr>
+    <td>Selects a single service’s metrics</td>
+    <td>Metrics page - default metrics (e.g. CPU,  Memory, Latency) with “add more” CTA displayed</td>
+  </tr>
+  <tr>
+    <td>Adds new metrics</td>
+    <td>Metrics Page - has additional metrics on screen</td>
+  </tr>
+  <tr>
+    <td>Wants to add people, allocate rolls and send invites</td>
+    <td>Manage People and Teams </td>
+  </tr>
+  <tr>
+    <td>Create a team</td>
+    <td>Manage People and Teams</td>
+  </tr>
+  <tr>
+    <td>Look at newly created project</td>
+    <td>Project Landing Page</td>
+  </tr>
+</table>
 
 
-New Service form (add 1 or many, chose Data Center)
-Service created
-Project page with topology of services
-Selects a single service’s metrics
-Metrics page - default metrics (e.g. CPU,  Memory, Latency) with “add more” CTA displayed
-Adds new metrics
-Metrics Page - has additional metrics on screen
-Wants to add people, allocate rolls and send invites
-Manage People and Teams 
-Create a team
-Manage People and Teams
-Look at newly created project
-Project Landing Page
+**Visuals of journey (screenflow): **
 
-
-Visuals of journey (screenflow): 
  
+
 Pdf link: 
+
 TBC
 
 Marvel App link: 
+
 TBC
 
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