2017-01-10 09:54:19 +02:00
<!DOCTYPE html>
<!-- [if lt IE 7 ]><html class="no - js ie6"><![endif] -->
<!-- [if IE 7 ]><html class="no - js ie7"><![endif] -->
<!-- [if IE 8 ]><html class="no - js ie8"><![endif] -->
<!-- [if IE 9 ]><html class="no - js ie9"><![endif] -->
<!-- [if (gt IE 9)|!(IE)]><! --> < html class = "no-js" lang = "en" > <!-- <![endif] -->
< head >
< meta charset = "utf-8" >
< title > Spearhead Systems Incident Response Documentation< / title >
<!-- Author and License -->
< meta name = "author" content = "Spearhead Systems, Inc." / >
< meta name = "dcterms.license" content = "http://www.apache.org/licenses/LICENSE-2.0" / >
<!-- Page Description -->
< meta name = "description" content = "A collection of information about the Spearhead Systems incident response process. Not only how to prepare new employees for on-call responsibilities, but also how to handle major incidents, both in preparation and after-work." >
2017-01-10 20:04:31 +02:00
< meta name = "keywords" content = "spearhead, incident, response" / >
2017-01-10 09:54:19 +02:00
< meta name = "robots" content = "index, follow, noarchive" / >
<!-- Mobile -->
< meta name = "viewport" content = "width=device-width, initial-scale=1.0, minimum-scale=1.0" / >
< meta name = "theme-color" content = "#1f293a" / >
<!-- Canonical Link -->
<!-- Favicon -->
< link rel = "shortcut icon" type = "image/x-icon" href = "/assets/img/icon.png" / >
< link rel = "icon" type = "image/x-icon" href = "/assets/img/icon.png" / >
<!-- Apple -->
< meta name = "apple-mobile-web-app-title" content = "Spearhead Systems Incident Response Documentation" / >
< meta name = "apple-mobile-web-app-capable" content = "yes" / >
< meta name = "apple-mobile-web-app-status-bar-style" content = "black-translucent" / >
2017-01-10 20:19:41 +02:00
< link rel = "apple-touch-icon" href = "/assets/img/icon.png" >
2017-01-10 09:54:19 +02:00
<!-- Open Graph -->
< meta property = "og:url" content = "" / >
< meta property = "og:title" content = "Spearhead Systems Incident Response Documentation" / >
< meta property = "og:site_name" content = "Spearhead Systems Incident Response Documentation" / >
< meta property = "og:description" content = "A collection of information about the Spearhead Systems incident response process. Not only how to prepare new employees for on-call responsibilities, but also how to handle major incidents, both in preparation and after-work." / >
< meta property = "og:image" content = "https://response.spearhead.systems/assets/img/cover.png" / >
< meta property = "og:locale" content = "en_US" / >
< meta property = "og:type" content = "website" / >
<!-- Twitter -->
< meta name = "twitter:card" content = "summary_large_image" / >
< meta name = "twitter:title" content = "Spearhead Systems Incident Response Documentation" / >
< meta name = "twitter:description" content = "A collection of information about the Spearhead Systems incident response process. Not only how to prepare new employees for on-call responsibilities, but also how to handle major incidents, both in preparation and after-work." / >
< meta name = "twitter:image" content = "https://response.spearhead.systems/assets/img/cover.png" / >
<!-- Style -->
< style >
@font-face {
font-family: 'Icon';
src: url('/assets/fonts/icon.eot?52m981');
src: url('/assets/fonts/icon.eot?#iefix52m981')
format('embedded-opentype'),
url('/assets/fonts/icon.woff?52m981')
format('woff'),
url('/assets/fonts/icon.ttf?52m981')
format('truetype'),
url('/assets/fonts/icon.svg?52m981#icon')
format('svg');
font-weight: normal;
font-style: normal;
}
< / style >
< link rel = "stylesheet" href = "/assets/stylesheets/application-a422ff04cc.css" >
< link rel = "stylesheet" href = "/assets/stylesheets/palettes-05ab2406df.css" >
< link rel = "stylesheet" href = "https://fonts.googleapis.com/css?family=Colfax Regular:400,700|Roboto+Mono" >
< style >
body, input {
font-family: 'Colfax Regular', Helvetica, Arial, sans-serif;
}
pre, code {
font-family: 'Roboto Mono', 'Courier New', 'Courier', monospace;
}
< / style >
< link rel = "stylesheet" href = "/assets/css/extra.css" >
<!-- Scripts -->
< script src = "/assets/javascripts/modernizr-4ab42b99fd.js" > < / script >
< / head >
< body class = "palette-primary-green palette-accent-blue-grey" >
< div class = "backdrop" >
< div class = "backdrop-paper" > < / div >
< / div >
< input class = "toggle" type = "checkbox" id = "toggle-drawer" >
< input class = "toggle" type = "checkbox" id = "toggle-search" >
< label class = "toggle-button overlay" for = "toggle-drawer" > < / label >
< header class = "header" >
< nav aria-label = "Header" >
< div class = "bar default" >
< div class = "button button-menu" role = "button" aria-label = "Menu" >
< label class = "toggle-button icon icon-menu" for = "toggle-drawer" >
< span > < / span >
< / label >
< / div >
< div class = "stretch" >
< div class = "mainlogo" >
< a href = "/" title = "Go to homepage." >
< img src = "/assets/img/logo.png" title = "PagerDuty" / >
< / a >
< / div >
< div class = "title" >
< span class = "" >
Incident Response
< / span >
< / div >
< / div >
< div class = "button button-twitter" role = "button" aria-label = "Twitter" >
< a href = "https://twitter.com/spearhead_sys" title = "@spearhead_sys on Twitter" target = "_blank" class = "toggle-button icon icon-twitter" > < / a >
< / div >
< div class = "button button-github" role = "button" aria-label = "GitHub" >
< a href = "https://github.com/spearheadsys" title = "@spearheadsys on GitHub" target = "_blank" class = "toggle-button icon icon-github" > < / a >
< / div >
< div class = "button button-search" role = "button" aria-label = "Search" >
< label class = "toggle-button icon icon-search" title = "Search" for = "toggle-search" > < / label >
< / div >
< / div >
< div class = "bar search" >
< div class = "button button-close" role = "button" aria-label = "Close" >
< label class = "toggle-button icon icon-back" for = "toggle-search" > < / label >
< / div >
< div class = "stretch" >
< div class = "field" >
< input class = "query" type = "text" placeholder = "Search" autocapitalize = "off" autocorrect = "off" autocomplete = "off" spellcheck = "false" >
< / div >
< / div >
< div class = "button button-reset" role = "button" aria-label = "Search" >
< button class = "toggle-button icon icon-close" id = "reset-search" > < / button >
< / div >
< / div >
< / nav >
< / header >
< main class = "main" >
< div class = "drawer" >
< nav aria-label = "Navigation" >
< a href = "https://github.com/spearheadsys/issue-response-docs" class = "project" >
<!-- <div class="banner">
< div class = "logo" >
2017-01-10 20:19:41 +02:00
< img src = "/assets/img/icon.png" >
2017-01-10 09:54:19 +02:00
< / div >
< div class = "name" >
< strong >
Spearhead Systems Incident Response Documentation
< span class = "version" >
< / span >
< / strong >
< br >
spearheadsys/issue-response-docs
< / div >
< / div > -->
< / a >
< div class = "scrollable" >
< div class = "wrapper" >
<!--
< ul class = "repo" >
< li class = "repo-download" >
< a href = "https://github.com/spearheadsys/issue-response-docs/archive/master.zip" target = "_blank" title = "Download" data-action = "download" >
< i class = "icon icon-download" > < / i > Download
< / a >
< / li >
< li class = "repo-stars" >
< a href = "https://github.com/spearheadsys/issue-response-docs/stargazers" target = "_blank" title = "Stargazers" data-action = "star" >
< i class = "icon icon-star" > < / i > Stars
< span class = "count" > – < / span >
< / a >
< / li >
< / ul >
< hr / >
-->
< div class = "toc" >
< ul >
< li >
< a class = "" title = "Home" href = "" >
Home
< / a >
< / li >
< li >
< span class = "section" > On-Call< / span >
< ul >
< li >
< a class = "" title = "Being On-Call" href = "/oncall/being_oncall" >
Being On-Call
< / a >
< / li >
< li >
< a class = "" title = "Alerting Principles" href = "/oncall/alerting_principles" >
Alerting Principles
< / a >
< / li >
< / ul >
< / li >
< li >
< span class = "section" > Before an Incident< / span >
< ul >
< li >
< a class = "" title = "Severity Levels" href = "/before/severity_levels" >
Severity Levels
< / a >
< / li >
< li >
< a class = "" title = "Different Roles" href = "/before/different_roles" >
Different Roles
< / a >
< / li >
< li >
< a class = "" title = "Call Etiquette" href = "/before/call_etiquette" >
Call Etiquette
< / a >
< / li >
< / ul >
< / li >
< li >
< span class = "section" > During an Incident< / span >
< ul >
< li >
< a class = "" title = "During An Incident" href = "/during/during_an_incident" >
During An Incident
< / a >
< / li >
< li >
< a class = "" title = "Security Incident" href = "/during/security_incident_response" >
Security Incident
< / a >
< / li >
< / ul >
< / li >
< li >
< span class = "section" > After an Incident< / span >
< ul >
< li >
< a class = "" title = "Post-Mortem Process" href = "/after/post_mortem_process" >
Post-Mortem Process
< / a >
< / li >
< li >
< a class = "" title = "Post-Mortem Template" href = "/after/post_mortem_template" >
Post-Mortem Template
< / a >
< / li >
< / ul >
< / li >
< li >
< span class = "section" > Training< / span >
< ul >
< li >
< a class = "" title = "Overview" href = "/training/overview" >
Overview
< / a >
< / li >
< li >
< a class = "" title = "Incident Commander" href = "/training/incident_commander" >
Incident Commander
< / a >
< / li >
< li >
< a class = "" title = "Deputy" href = "/training/deputy" >
Deputy
< / a >
< / li >
< li >
< a class = "" title = "Scribe" href = "/training/scribe" >
Scribe
< / a >
< / li >
< li >
< a class = "" title = "Subject Matter Expert" href = "/training/subject_matter_expert" >
Subject Matter Expert
< / a >
< / li >
< li >
< a class = "" title = "Glossary" href = "/training/glossary" >
Glossary
< / a >
< / li >
< / ul >
< / li >
< li >
< a class = "" title = "About" href = "/about" >
About
< / a >
< / li >
< / ul >
< / div >
< / div >
< / div >
< / nav >
< / div >
< article class = "article" >
< div class = "wrapper" >
< h1 > Spearhead Systems Incident Response Documentation< / h1 >
< aside class = "copyright" role = "note" >
Copyright © Spearhead Systems, Inc. –
Documentation built with
< a href = "http://www.mkdocs.org" target = "_blank" > MkDocs< / a >
using the
< a href = "http://squidfunk.github.io/mkdocs-material/" target = "_blank" >
Material
< / a >
theme.
< / aside >
< section id = "error" >
< h1 > Sorry! We couldn't find that page.< / h1 >
< p > Looks like our well-trained server monkeys dropped the ball. Rest assured they will be dealt with. In the meantime, you probably want to < a href = "/" > head home< / a > .
< / section >
< footer class = "footer" >
< nav class = "pagination" aria-label = "Footer" >
< div class = "previous" >
< / div >
< div class = "next" >
< / div >
< / nav >
< / footer >
< / div >
< / article >
< div class = "results" role = "status" aria-live = "polite" >
< div class = "scrollable" >
< div class = "wrapper" >
< div class = "meta" > < / div >
< div class = "list" > < / div >
< / div >
< / div >
< / div >
< / main >
< script >
var base_url = '';
var repo_id = 'spearheadsys/issue-response-docs';
< / script >
< script src = "/assets/javascripts/application-997097ee0c.js" > < / script >
< / body >
< / html >
