477 lines
12 KiB
HTML
477 lines
12 KiB
HTML
<!DOCTYPE html>
|
|
<!--[if lt IE 7 ]><html class="no-js ie6"><![endif]-->
|
|
<!--[if IE 7 ]><html class="no-js ie7"><![endif]-->
|
|
<!--[if IE 8 ]><html class="no-js ie8"><![endif]-->
|
|
<!--[if IE 9 ]><html class="no-js ie9"><![endif]-->
|
|
<!--[if (gt IE 9)|!(IE)]><!--> <html class="no-js" lang="en"> <!--<![endif]-->
|
|
<head>
|
|
<meta charset="utf-8">
|
|
|
|
<title>Spearhead Systems Incident Response Documentation</title>
|
|
|
|
<!-- Author and License -->
|
|
<meta name="author" content="Spearhead Systems, Inc." />
|
|
<meta name="dcterms.license" content="http://www.apache.org/licenses/LICENSE-2.0" />
|
|
|
|
<!-- Page Description -->
|
|
<meta name="description" content="A collection of information about the Spearhead Systems incident response process. Not only how to prepare new employees for on-call responsibilities, but also how to handle major incidents, both in preparation and after-work.">
|
|
<meta name="keywords" content="spearhead, incident, response" />
|
|
<meta name="robots" content="index, follow, noarchive" />
|
|
|
|
<!-- Mobile -->
|
|
<meta name="viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0" />
|
|
<meta name="theme-color" content="#1f293a" />
|
|
|
|
<!-- Canonical Link -->
|
|
|
|
|
|
<!-- Favicon -->
|
|
|
|
<link rel="shortcut icon" type="image/x-icon" href="/assets/img/icon.png" />
|
|
<link rel="icon" type="image/x-icon" href="/assets/img/icon.png" />
|
|
|
|
<!-- Apple -->
|
|
<meta name="apple-mobile-web-app-title" content="Spearhead Systems Incident Response Documentation" />
|
|
<meta name="apple-mobile-web-app-capable" content="yes" />
|
|
<meta name="apple-mobile-web-app-status-bar-style" content="black-translucent" />
|
|
<link rel="apple-touch-icon" href="/assets/img/icon.png">
|
|
|
|
<!-- Open Graph -->
|
|
<meta property="og:url" content="" />
|
|
<meta property="og:title" content="Spearhead Systems Incident Response Documentation" />
|
|
<meta property="og:site_name" content="Spearhead Systems Incident Response Documentation" />
|
|
<meta property="og:description" content="A collection of information about the Spearhead Systems incident response process. Not only how to prepare new employees for on-call responsibilities, but also how to handle major incidents, both in preparation and after-work." />
|
|
<meta property="og:image" content="https://response.spearhead.systems/assets/img/cover.png" />
|
|
<meta property="og:locale" content="en_US" />
|
|
<meta property="og:type" content="website" />
|
|
|
|
<!-- Twitter -->
|
|
<meta name="twitter:card" content="summary_large_image" />
|
|
<meta name="twitter:title" content="Spearhead Systems Incident Response Documentation" />
|
|
<meta name="twitter:description" content="A collection of information about the Spearhead Systems incident response process. Not only how to prepare new employees for on-call responsibilities, but also how to handle major incidents, both in preparation and after-work." />
|
|
<meta name="twitter:image" content="https://response.spearhead.systems/assets/img/cover.png" />
|
|
|
|
<!-- Style -->
|
|
<style>
|
|
@font-face {
|
|
font-family: 'Icon';
|
|
src: url('/assets/fonts/icon.eot?52m981');
|
|
src: url('/assets/fonts/icon.eot?#iefix52m981')
|
|
format('embedded-opentype'),
|
|
url('/assets/fonts/icon.woff?52m981')
|
|
format('woff'),
|
|
url('/assets/fonts/icon.ttf?52m981')
|
|
format('truetype'),
|
|
url('/assets/fonts/icon.svg?52m981#icon')
|
|
format('svg');
|
|
font-weight: normal;
|
|
font-style: normal;
|
|
}
|
|
</style>
|
|
<link rel="stylesheet" href="/assets/stylesheets/application-a422ff04cc.css">
|
|
|
|
<link rel="stylesheet" href="/assets/stylesheets/palettes-05ab2406df.css">
|
|
|
|
|
|
|
|
|
|
|
|
<link rel="stylesheet" href="https://fonts.googleapis.com/css?family=Roboto:400,700|Roboto+Mono">
|
|
<style>
|
|
body, input {
|
|
font-family: 'Roboto', Helvetica, Arial, sans-serif;
|
|
}
|
|
pre, code {
|
|
font-family: 'Roboto Mono', 'Courier New', 'Courier', monospace;
|
|
}
|
|
</style>
|
|
|
|
|
|
<link rel="stylesheet" href="/assets/css/extra.css">
|
|
|
|
|
|
<!-- Scripts -->
|
|
<script src="/assets/javascripts/modernizr-4ab42b99fd.js"></script>
|
|
|
|
</head>
|
|
|
|
|
|
|
|
<body class="palette-primary-green palette-accent-blue-grey">
|
|
|
|
|
|
|
|
|
|
<div class="backdrop">
|
|
<div class="backdrop-paper"></div>
|
|
</div>
|
|
<input class="toggle" type="checkbox" id="toggle-drawer">
|
|
<input class="toggle" type="checkbox" id="toggle-search">
|
|
<label class="toggle-button overlay" for="toggle-drawer"></label>
|
|
<header class="header">
|
|
<nav aria-label="Header">
|
|
<div class="bar default">
|
|
<div class="button button-menu" role="button" aria-label="Menu">
|
|
<label class="toggle-button icon icon-menu" for="toggle-drawer">
|
|
<span></span>
|
|
</label>
|
|
</div>
|
|
<div class="stretch">
|
|
<div class="mainlogo">
|
|
<a href="/" title="Go to homepage.">
|
|
<img src="/assets/img/logo.png" title="Spearhead Systems" />
|
|
</a>
|
|
</div>
|
|
<div class="title">
|
|
<span class="">
|
|
Incident Response
|
|
|
|
</span>
|
|
|
|
|
|
</div>
|
|
</div>
|
|
|
|
|
|
<div class="button button-twitter" role="button" aria-label="Twitter">
|
|
<a href="https://twitter.com/spearhead_sys" title="@spearhead_sys on Twitter" target="_blank" class="toggle-button icon icon-twitter"></a>
|
|
</div>
|
|
|
|
|
|
|
|
<div class="button button-github" role="button" aria-label="GitHub">
|
|
<a href="https://github.com/spearheadsys" title="@spearheadsys on GitHub" target="_blank" class="toggle-button icon icon-github"></a>
|
|
</div>
|
|
|
|
<div class="button button-search" role="button" aria-label="Search">
|
|
<label class="toggle-button icon icon-search" title="Search" for="toggle-search"></label>
|
|
</div>
|
|
</div>
|
|
<div class="bar search">
|
|
<div class="button button-close" role="button" aria-label="Close">
|
|
<label class="toggle-button icon icon-back" for="toggle-search"></label>
|
|
</div>
|
|
<div class="stretch">
|
|
<div class="field">
|
|
<input class="query" type="text" placeholder="Search" autocapitalize="off" autocorrect="off" autocomplete="off" spellcheck="false">
|
|
</div>
|
|
</div>
|
|
<div class="button button-reset" role="button" aria-label="Search">
|
|
<button class="toggle-button icon icon-close" id="reset-search"></button>
|
|
</div>
|
|
</div>
|
|
</nav>
|
|
</header>
|
|
<main class="main">
|
|
|
|
<div class="drawer">
|
|
<nav aria-label="Navigation">
|
|
|
|
<a href="https://github.com/spearheadsys/issue-response-docs" class="project">
|
|
<div class="banner">
|
|
|
|
<div class="logo">
|
|
<img src="/assets/img/icon.png">
|
|
</div>
|
|
|
|
<div class="name">
|
|
<strong>
|
|
Spearhead Systems Incident Response Documentation
|
|
<span class="version">
|
|
|
|
</span>
|
|
</strong>
|
|
|
|
<br>
|
|
spearheadsys/issue-response-docs
|
|
|
|
</div>
|
|
</div>
|
|
</a>
|
|
<div class="scrollable">
|
|
<div class="wrapper">
|
|
|
|
<ul class="repo">
|
|
<li class="repo-download">
|
|
|
|
|
|
<a href="https://github.com/spearheadsys/issue-response-docs/archive/master.zip" target="_blank" title="Download" data-action="download">
|
|
<i class="icon icon-download"></i> Download
|
|
</a>
|
|
|
|
</li>
|
|
<li class="repo-stars">
|
|
<a href="https://github.com/spearheadsys/issue-response-docs/stargazers" target="_blank" title="Stargazers" data-action="star">
|
|
<i class="icon icon-star"></i> Stars
|
|
<span class="count">–</span>
|
|
</a>
|
|
</li>
|
|
</ul>
|
|
<hr/>
|
|
|
|
<div class="toc">
|
|
<ul>
|
|
|
|
|
|
<li>
|
|
<a class="" title="Home" href="/">
|
|
Home
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<span class="section">On-Call</span>
|
|
<ul>
|
|
|
|
|
|
<li>
|
|
<a class="" title="Being On-Call" href="/oncall/being_oncall/">
|
|
Being On-Call
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Alerting Principles" href="/oncall/alerting_principles/">
|
|
Alerting Principles
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
</ul>
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<span class="section">Before an Incident</span>
|
|
<ul>
|
|
|
|
|
|
<li>
|
|
<a class="" title="Severity Levels" href="/before/severity_levels/">
|
|
Severity Levels
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Different Roles" href="/before/different_roles/">
|
|
Different Roles
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Call Etiquette" href="/before/call_etiquette/">
|
|
Call Etiquette
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
</ul>
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<span class="section">During an Incident</span>
|
|
<ul>
|
|
|
|
|
|
<li>
|
|
<a class="" title="During An Incident" href="/during/during_an_incident/">
|
|
During An Incident
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Security Incident" href="/during/security_incident_response/">
|
|
Security Incident
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
</ul>
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<span class="section">After an Incident</span>
|
|
<ul>
|
|
|
|
|
|
<li>
|
|
<a class="" title="Post-Mortem Process" href="/after/post_mortem_process/">
|
|
Post-Mortem Process
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Post-Mortem Template" href="/after/post_mortem_template/">
|
|
Post-Mortem Template
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
</ul>
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<span class="section">Training</span>
|
|
<ul>
|
|
|
|
|
|
<li>
|
|
<a class="" title="Overview" href="/training/overview/">
|
|
Overview
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Team Leader" href="/training/team_leader/">
|
|
Team Leader
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Sysadmin" href="/training/sysadmin/">
|
|
Sysadmin
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Scribe" href="/training/scribe/">
|
|
Scribe
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Subject Matter Expert" href="/training/subject_matter_expert/">
|
|
Subject Matter Expert
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="Glossary" href="/training/glossary/">
|
|
Glossary
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
</ul>
|
|
</li>
|
|
|
|
|
|
|
|
<li>
|
|
<a class="" title="About" href="/about/">
|
|
About
|
|
</a>
|
|
|
|
</li>
|
|
|
|
|
|
</ul>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</nav>
|
|
</div>
|
|
<article class="article">
|
|
<div class="wrapper">
|
|
|
|
<h1>Spearhead Systems Incident Response Documentation</h1>
|
|
|
|
|
|
<aside class="copyright" role="note">
|
|
|
|
Copyright © Spearhead Systems, Inc. –
|
|
|
|
Documentation built with
|
|
<a href="http://www.mkdocs.org" target="_blank">MkDocs</a>
|
|
using the
|
|
<a href="http://squidfunk.github.io/mkdocs-material/" target="_blank">
|
|
Material
|
|
</a>
|
|
theme.
|
|
</aside>
|
|
|
|
|
|
<section id="error">
|
|
<h1>Sorry! We couldn't find that page.</h1>
|
|
<p>Looks like our well-trained server monkeys dropped the ball. Rest assured they will be dealt with. In the meantime, you probably want to <a href="/">head home</a>.
|
|
</section>
|
|
|
|
<footer class="footer">
|
|
|
|
<nav class="pagination" aria-label="Footer">
|
|
<div class="previous">
|
|
|
|
</div>
|
|
<div class="next">
|
|
|
|
</div>
|
|
</nav>
|
|
|
|
</footer>
|
|
|
|
|
|
</div>
|
|
</article>
|
|
<div class="results" role="status" aria-live="polite">
|
|
<div class="scrollable">
|
|
<div class="wrapper">
|
|
<div class="meta"></div>
|
|
<div class="list"></div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</main>
|
|
<script>
|
|
var base_url = '';
|
|
var repo_id = 'spearheadsys/issue-response-docs';
|
|
</script>
|
|
<script src="/assets/javascripts/application-997097ee0c.js"></script>
|
|
|
|
|
|
</body>
|
|
</html> |